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Delivery & Returns

Business (working) days are between 8:30am - 5:30pm GMT on Monday-Friday; UK Holidays, Saturday and Sundays are not included in shipping days. Shipping timelines are estimates only and not guaranteed. For a more specific delivery ETA on the exact item(s) you want to purchase, please call us on 01782 636245 or email 

Standard Delivery - UK Mainland

  • Standard Delivery dispatched typically between 2-5 days after purchase. 
  • Standard Delivery cost is £30 per order.

Standard Delivery - Ireland, Channel Islands, Isle Of Man

  • Standard Delivery dispatched typically between 3-7 days after purchase. 
  • Delivery cost is approximately £100 per order. However, this may fluctuate depending on geographical delivery location.
  • Specific delivery charge will be displayed at checkout prior to purchase.

Free Standard Delivery - UK Mainland

  • Free Standard Delivery dispatched typically between 2-5 days after purchase. 
  • Free Standard Delivery available on orders £250 or more.
  • Free Standard Delivery is only available for UK Mainland.

All Other Overseas Countries

We will always attempt to accommodate any customer requirement. For all other countries, please contact us either via telephone or email to discuss each order prior to placing the order on our website.

We encourage you to only book plumbers and fitters after the arrival of your item(s) to avoid any inconvenience. We also encourage you to inspect your item(s) on arrival before accepting and signing for them. 


COVID-19 UPDATE: Please be aware that some orders may take longer to arrive than usual, as slight delays during this time are to be expect. If this is the case, we will do our utmost to notify you with order updates.


Returns & Refund Policy

For National / UK Deliveries: A notification to Unbeatable Tiles must be made within 30 days of receipt of your goods, in writing via email to and fully outlining the relevant issue/cause for the requirement to return the said goods.

Returning Large or Fragile Items: To ensure large or fragile goods are transported safely and securely, we encourage delivering using a pallet. Once we receive the goods, we will then provide a refund.

Using a Courier: If returning goods with a courier, please read their policies to ensure that the delivery is able to be accepted.

If fragile goods (such as ceramics) are damaged in transit while being returned, these items may not be covered depending on the courier's policies. Please check this with your chosen courier.

Once the courier has notified us that they have successfully received the goods, only then are we able to process the refund.


No Price Matching after purchase.

All returns must be agreed by telephone or email so we can agree on return dates/times. All returns to Unbeatable Tiles must be in the original packaging and in pristine condition, otherwise, the return may not be accepted.

We are only able to refund the return delivery cost where goods are supplied to the customer in an incorrect (i.e. the goods received are not what were ordered by the customer), faulty or damaged condition.

These conditions do not affect your statutory rights.