Refund policy

For National / UK Deliveries: A notification to Unbeatable Tiles must be made within 30 days of receipt of your goods, in writing via email to info@unbeatabletiles.co.uk and fully outlining the relevant issue/cause for the requirement to return the said goods.

Returning Large or Fragile Items: To ensure large or fragile goods are transported safely and securely, we encourage delivering using a pallet. Once we receive the goods, we will then provide a refund.

Using a Courier: If returning goods with a courier, please read their policies to ensure that the delivery is able to be accepted.

If fragile goods (such as ceramics) are damaged in transit while being returned, these items may not be covered depending on the courier's policies. Please check this with your chosen courier.

Once the courier has notified us that they have successfully received the goods, only then are we able to process the refund.

 

No Price Matching after purchase.

All returns must be agreed by telephone or email so we can agree on return dates/times. All returns to Unbeatable Tiles must be in the original packaging and in pristine condition, otherwise, the return may not be accepted.

We are only able to refund the return delivery cost where goods are supplied to the customer in an incorrect (i.e. the goods received are not what were ordered by the customer), faulty or damaged condition.

These conditions do not affect your statutory rights.