Unbeatable Tiles is a trading name of Bliss Bathrooms Ltd, registered company number 08503198.
By purchasing goods and products on the unbeatabletiles.co.uk website, you agree that any transaction is governed by these terms & conditions. We strongly recommend that you read them thoroughly and ensure that you understand them before making a purchase.
You must be at least 18 years of age and capable of accepting delivery within the United Kingdom in order to purchase goods and/or products via this website.
1.) Description of Goods
The images, specifications, descriptions and advertising on this website are aimed at providing a reasonably accurate representation of the goods offered for sale. We make every possible effort to ensure that product descriptions are accurate but we strongly recommend that you obtain technical advice from a qualified professional before commencing installation.
We cannot reimburse you for costs you incur after installing products whose dimensions or specifications have been erroneously described upon this website. You and/or your qualified installer must inspect the item(s) and ensure that dimensions and specifications are suitable for the application before beginning installation.
Please be aware that plumbing materials and sizes can and do vary. For example, pipework can be made from copper or plastic and connections can vary from 22mm to 15mm and beyond; they can use push-fit, threaded or other configurations.
You are advised to ensure full compatibility with the specification or configuration of your home’s specific plumbing supply before purchasing particularly when planning a “retro-fit” installation where existing infrastructure is concealed or tiled in. We cannot be responsible for costs you may incur for the modification of existing plumbing if it becomes necessary.
We do not advertise stock availability for all items on our website. This is because we may be required to source items from other suppliers. If an order is placed and the item is not in stock at our warehouse, we will then contact other warehouses and suppliers to see if the same item is available elsewhere. If we are able to locate the same item, we shall attempt to contact you via email to notify you of a new delivery date or estimated lead time for new stock.
2.) Timescales & Delivery
WE ADVISE YOU TO WAIT UNTIL GOODS HAVE BEEN DELIVERED AND INSPECTED BEFORE ARRANGING FOR INSTALLATION.
We cannot reimburse you for costs incurred owing to delays caused by late delivery or goods that are damaged in transit. The responsibility for the timely ordering of goods and the carrying out of checks to ensure said goods are undamaged and free from visual defects before installation rests entirely with you.
Unbeatable Tiles takes great pride in having one of the UK’s largest choices of taps and showers but some of our products are not always kept in stock and, occasionally, we may need to order items especially for you.
We aim to ship items within 5 working days of receiving your order although, typically, where products are in stock at our expansive storage facilities, they are shipped within a day or two.
In the event that it is not possible to ship your order within 5 working days, we will make every endeavour to notify you by email or telephone (where possible). We will give you options that include waiting, the selection of an alternative product or the cancellation of your order and the processing of a full refund.
All products are subject to availability and there are instances where delays in delivery are simply beyond our control. We cannot be held liable for the consequences – financial or otherwise – of late deliveries and we strongly urge you to refrain from booking plumbers, installers or other professionals to begin work until such time as you have received and inspected the goods.
3.) Payment & Price
We are within our rights to make changes to prices that reflect increases in our suppliers’ prices, the imposition of taxes, levies or duties on goods, or if, because of an error or omission, the price for the goods published on our website is incorrect. In all instances, goods must be paid for upon completion of the ordering process and all funds must be cleared before shipping.
We accept most major credit and debit cards including Visa and Mastercard. Alternative forms of payment, including, amongst others, cheques, BACS and PayPal, may be acceptable but only at our discretion before the order is finalised.
If, in the rare case, a purchase has been made fraudulently from your debit or credit card, please notify us as soon as possible. If a fraudulent (or High Risk) purchase is detected, we will attempt to contact you via the information provided (e.g. email and phone number). If we are unable to contact you or receive no reply within 24 hours, we will assume that the order was indeed fraudulent. Then, we will provide a full refund to the card used to place the order. However, in the case that the order is mistakenly identified as fraudulent, we will require proof of ID in order to continue with your purchase.
4.) Price Match Promise
We offer a Price Match Promise to all customers, in which we promise to try and match the price of an item seen cheaper from another online retailer. In most cases, we are able to match the price of any other online retailer, but please note that not all items are guaranteed to be eligible for the Price Match Promise.
PLEASE CONTACT US PRIOR TO PURCHASE FOR PRICE MATCHING AS THIS IS NOT AVAILABLE AFTER PURCHASE
5.) Delivery Charges
Estimated delivery charges are listed on each product page and the basket. An exact cost to your delivery address will display in the checkout to take in to account outlying areas of the UK and international deliveries. Deliveries to Northern Ireland, Scottish Highlands and Islands and some remote areas of the country will incur a surcharge.
Our policy on returns
We recognise that, sometimes, impulsive or spur-of-the-moment purchase may not turn out to be quite what you’d hoped for and, consequently, we offer the following:
- 30 Day Money Back Guarantee
- 90 Day Product Exchange
If you decide that you don't want a product, you can return it to us for a full refund provided you do so no later than 30 days after accepting delivery. The product must be returned unused, in its original packaging and suitable for re-sale. Additionally, when returning an item to us, please make sure that you refrain from writing or sticking any labels on the product’s box. Please be advised that you must bear the cost of returning unwanted goods.
In the event that the 30 day returns period has elapsed, we can still offer you the option to exchange your unwanted product for an alternative item right up to 90 days after it has been delivered.
There are certain circumstances under which we may not be able to cancel orders or accept returns. These are usually special orders that cannot be re-sold owing to their bespoke nature.
These special orders include but are not limited to:
- Gold-plated products (these will usually have been plated after ordering following a specific request from you)
- Specially imported items
- Toilet seats that have been removed from their packaging
If you need to cancel an order or return items that fall into those categories or if you’re unsure of whether our 30 or 90 returns policy covers a specific item, please contact our customer care staff.
We are within our rights to decline cancellation of a special order or to levy a restocking fee equivalent to but no greater than the costs we incur owing to the cancellation or refund.
It is our policy to inspect fragile items before we dispatch them. We ensure they are packaged in such a way that the likelihood of their being damaged while in transit is minimal. However, there is no way to guarantee that fragile items will not be damaged during their transit from us to you.
With this in mind, please be sure to carefully inspect delivered items either during the delivery process or soon after. You must report all visual damage by telephone within 2 working days of receipt. If you fail to report damage sustained during transit under these terms, we will be unable to process refunds or replacements. We advise that you take a photograph of the damage as this will help us to resolve the matter as quickly and efficiently as possible.
Please note that this policy does not cover items that are the subject of a manufacturing flaw or a fault which cannot be identified by a visual inspection.
Please contact us by email or telephone if you have a problem with a product purchased from us within the last 12 months. Do NOT return products to us before speaking to our customer support team. They will attempt to resolve issues relating to manufacturer defects and faulty products as quickly as possible.
If you discover a defect with a product, please let us know at your earliest convenience. If the defect or fault is one that can be easily seen, you should take a photograph or record a video of it and forward it to us. We will identify the problem and offer a remedy or, if necessary, send you a replacement.
Often, a problem can be resolved by providing technical support over the telephone or via email. Occasionally, if the problem is one that can be best addressed with specific product knowledge, we may ask the manufacturer’s own technical team to contact you to provide guidance on how to resolve the issue.
Owing to the technical nature of many the goods we sell and other variables like water pressure, electricity supply and the need for installation by a qualified professional, it may not be possible to determine whether the product itself is faulty or whether the issue lie in the manner in which it was installed or the overall domestic environment in which it operates.
Consequently, we reserve the right to collect and have the item tested – either by our technical team or by a third party - in order to determine the cause of an alleged fault. This testing process can take up to 28 days although we aim to complete investigations as quickly as possible.
Products with obvious faults that do not require testing can, depending upon your preference at the time, be made the subject of a refund or an exchange once an inspection has been carried out and the fault determined.
If within the aforementioned returns period, an item has been tested and found to be without fault, you must bear the cost of the collection and any subsequent delivery costs in the event you would like the item returned to you.
Should you not require the item to be returned to you, the cost of collection will be deducted from the price of the item and the remainder refunded to you provided the item is in re-saleable condition and has not been installed.
If the item is found not to be faulty and is not in a re-saleable condition having been previously installed, we will not offer a refund and the costs associated with collecting and testing the item will be borne by you together with the cost of returning the item to you.
If outside of the aforementioned returns period, a fault has not been detected after the testing process, we will not refund the purchase price, you will be liable for the cost of collection and we will offer to return the item to you at your expense.
Products that develop a fault after the 12-month period will typically be covered under the manufacturer’s own warranty, details of which are usually displayed at point of sale.
7.) Warranties & Liability
We warrant to you that all goods purchased from Unbeatable Tiles will be of suitable quality and fit for the domestic purpose for which they have been designed and manufactured.
Warranties may vary from each manufacturer, any issues that arise outside of Unbeatable Tiles' Delivery & Returns Policy should be referred directly to the manufacturer. As part of our commitment to our customers, we will, at our discretion, help you to establish contact with the manufacturer by either acting on your behalf or by passing on your contact details.
In the unlikely event that we breach these terms and conditions, our liability for any losses you may suffer as a result are limited to the purchase price of the product and any other costs that could be considered a foreseeable consequence of the breach.
Losses are considered foreseeable where they could be realistically and reasonably be anticipated by you and/or us at the time we accepted your order. This is no way limits our liability for death or personal injury.
We cannot accept responsibility for the following losses where they are suffered by you in relation to your relationship with a business:
a.) Losses arising directly or indirectly from the cost of engaging plumbers, tilers, or any other contractors involved in the installation of the products.
b.) Loss of business, revenues, profit, contracts, anticipated savings, data, management or office time.
We recommend that all products are fitted by professional installers holding all the current, relevant qualifications. We strongly advise against those without the relevant qualifications attempting to install bathroom and kitchen products.
Please note that an attempted installation by an unqualified person(s) may invalidate a manufacturer’s warranty so it is very important that you review the terms and conditions of any manufacturer’s warranty before attempting a “DIY” installation.
Neither Unbeatable Tiles nor the manufacturer can assume responsibility for any costs arising from installations performed by unqualified individuals.
8.) Water Pressure
The nature of some of the products sold by Unbeatable Tiles (bathroom and kitchen taps, showers etc) means they are subject to various water pressure specifications and tolerances recommended by the manufacturers.
Where practicable and possible, these are disclosed clearly on our website but ultimate responsibility for determining the suitability of a product before installation rests with you. We strongly urge you to seek professional guidance and advice before installation as products cannot be returned once they have been installed.